Manager, Engineering Development Group
Company: The MathWorks, Inc.
Location: Natick, MA
Posted on: December 28, 2018
Job Description:
Working under the direction of the Application Support Manager,
will be responsible for coaching individuals by identifying and
developing their technical, professional, and personal skills for a successful
technical career; managing 10-12 entry-level engineers with a focus on
career development, continuous improvement, department-level project
ownership, and technical support responsibilities; providing ongoing
coaching on career advancement opportunities for the growth and development
of entry-level engineers; managing a technical support team to meet
and exceed customer expectations and achieve continuous improvement
of service levels; providing guidance on customer case management,
response time, and teamwork to deliver technical support to MathWorks’
customers; interviewing and hiring qualified entry-level engineers
throughout the year; collaborating with the software development teams to
provide technical support and solve customer issues; establishing and
evolving effective business goals, strategies and processes; and
developing procedures, proposals, plans, and guidelines and initiating
their implementation. Education and Experience: Master’s degree or higher (or foreign education equivalent)
in Engineering or Computer Science and two (2) years of experience
in job offered or two (2) years of experience in control system design
and managing controls engineers. OR Bachelor’s degree (or foreign education equivalent) in
Engineering or Computer Science and six (6) years of experience in job offered
or six (6) years of experience in control system design and managing
controls engineers. Special Requirements: • Demonstrated expertise in industrial control system design
using ABB S+ and Allen-Bradley PLC, or MATLAB and Simulink, including
control system design simulation for optimal design using TRAX or
Simulink. • Demonstrated expertise interfacing with customers to
provide technical support for control systems, including leveraging
knowledge management and retention methodology to document customer
support technology solutions. • Demonstrated expertise managing a team of controls engineers
or technical support engineers, including evaluating, coaching
and mentoring engineering interns; and developing a controls
team development plan including skill development plans for control
engineers and specialists. • Demonstrated expertise using data analytics to identify failures, performs RCA and execute counter measures. [Expertise may be gained during Graduate program.] For the position listed above, interested candidates may search
by job code 20790 for specific job details and requirements and apply
online on the Careers Page at http://www.mathworks.com/company/jobs
Keywords: The MathWorks, Inc., Framingham , Manager, Engineering Development Group, Engineering , Natick, MA, Massachusetts