Customer Service Assistant (CSA) Float (Bank) / Req 1151
Company: Partners Bank
Location: Rye
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Customer Service Assistant (CSA)
Float Department: Branch Administration Reports to: Branch
Manager/Assistant Branch Manager Supervises: None Status: Full-Time
/ Non-exempt / Onsite only Must already be authorized to work in
the United States. Relocation is not provided. The CSA will cover
our branch locations in New Hampshire (Rye, Kingston, Portsmouth)
and the Seacoast in Maine (York and Wells) as needed. Partners Bank
is a rapidly growing community bank with operations in Maine and
New Hampshire that has established superior service level
expectations. We offer generous compensation and benefits while
fostering opportunities for growth and flexible work schedules when
appropriate. Summary for the Customer Service Assistant I (CSA)
Float: Perform a variety of teller and customer service duties as
needed. Highly proficient in the processing of teller transactions,
and able to complete basic customer service related tasks such as
opening routine checking, savings and certificate of deposit
accounts, processing account maintenance, etc. Work within
established guidelines, policies and procedures, selling and
servicing all deposit accounts, handle various customer inquiries
and provide prompt problem resolution. Strong knowledge of the
Bank’s various deposit and electronic banking products and services
is required. Using needs-based sales techniques, uncover referral
opportunities and recommend appropriate products and service to
meet customers’ needs. Job Requirements for the Customer Service
Assistant I (CSA) Float: Minimum of one year of teller or customer
service banking experience in a branch or call center environment.
Strong sales, service, interpersonal and communication skills.
Interact well with others and enjoys working with a variety of
people in a team environment. Strong organizational, technical and
computer skills. Adapt well to change and is able to effectively
multitask. Strong knowledge of teller and customer service
processes, policies, guidelines and procedures. Satisfactory
product knowledge of banking products and service with ability for
further development. Specific Job Functions for the Customer
Service Assistant I (CSA) Float: Highly proficient in the
processing of various teller transactions and routine customer
service-related tasks and functions. Able to identify cross sell
opportunities and respond to various customers’ inquiries to
recommend appropriate products or solutions to meet their needs.
Able to open basic deposit accounts, assist with electronic banking
inquiries, services and functionality, complete account maintenance
and make referrals to other lines of business, etc. Maintain and
balance a cash drawer accurately and efficiently. Provide a high
level of service to customers, coworkers and team members.
Understand and follow various policies, guidelines and procedures
including security, compliance and operations. Participate in
on-going job-related training programs including but not limited to
sales, service, compliance and product knowledge. May float to
another local branch to cover staffing if needed. Perform
additional duties as required. This Job Description for the
Customer Service Assistant I (CSA) Float describes the essential
functions and qualifications of the job described. It is not an
exhaustive statement of all the duties, responsibilities, or
qualifications of the job. This document is not intended to exclude
modifications consistent with providing reasonable accommodations
for a disability. This is not a contract. Our generous benefits are
listed on our website: Partners.Bank/about/careers/
Keywords: Partners Bank, Framingham , Customer Service Assistant (CSA) Float (Bank) / Req 1151, Customer Service & Call Center , Rye, Massachusetts
