Mortgage Servicing Specialist
Company: TAUNTON FEDERAL CREDIT UNION
Location: Taunton
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Role: Responsible for loan
payment processing and administration; reconciliation;
administration of insurances, and communication with members on
open loans. Essential Functions & Responsibilities: Maintains
mortgage information including payment postings, updating member
information, processing payoffs, curtailments, monthly billing
statements, adjustments, account research, etc. Maintains knowledge
and understanding of regulatory guidance. Ensures compliance with
policy and procedure. Answers telephone enquiries from members on
routine inquiries regarding payoffs, change of owner, note
modifications, beneficiaries and other details of existing loans.
Prepares and performs monthly and quarterly escrow disbursements.
Conducts escrow analysis. Researches and answers inquiries on
escrow accounts. Acts as liaison with servicing vendors.
Responsible for monthly interest rate adjustments. Ensure notices
are accurate and sent out in a timely manner. Answers all inquiries
related from members and staff. Processes secondary market sales of
mortgage loans. Ensures compliance with Credit Union policy and
procedure. Conducts annual HELOC reviews, ensuring compliance with
policy and procedure. Prepare routine letters to members. Prepare
reports as directed and assist in preparation for audits. Performs
other job related duties as assigned. Knowledge and Skills:
ExperienceOne year to three years of similar or related
experience.Education (1) A two-year college degree, or (2)
completion of a specialized certification or licensing, or (3)
completion of specialized training courses conducted by vendors, or
(4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills Work involves much personal contact with
others inside and/or outside the organization for the purpose of
first-level conflict resolution, building relationships, and
soliciting cooperation. Discussions involve a higher degree of
confidentiality and discretion, requiring diplomacy and tact in
communication. Other Skills Microsoft Office proficiency, excellent
communication skills. Physical Requirements General requirements:
Full upper extremity range of motion Full lower extremity range of
motion Continuous: Hearing, talking, sitting Frequent: Standing,
use hands and fingers to handle or feel Occasional: Walking,
reaching with hands and arms, stooping and crouching Work
Environment The above information on this position description has
been designed to indicate the general nature and level of work
performed by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities, and qualifications required of
employees assign to this job. Job descriptions are not intended as
and do not create employment contracts. Taunton Federal Credit
Union maintains its status as an at-will employer. Employment is
not for any specific time and may be terminated at will, without
notice, at any time with or without cause. Employees may also
resign at any time.
Keywords: TAUNTON FEDERAL CREDIT UNION, Framingham , Mortgage Servicing Specialist, Accounting, Auditing , Taunton, Massachusetts
