ON-SITE IT SUPPORT TECHNICIAN (OST) - IN PEMBROKE, MA

Company: Tech Networks of Boston
Location: Pembroke
Posted on: May 8, 2024

Job Description:

ON-SITE IT SUPPORT TECHNICIAN (OST) - IN PEMBROKE, MA
We are seeking a On-Site IT Support Technician (OST) for a client located in Pembroke, Massachusetts. Come and join our team of IT professionals! Surround yourself with highly motivated experts in the tech industry and hone your skills with the guidance of our respected leadership. At Tech Networks of Boston, we fulfill mission-driven goals, and use IT for good.
Compensation & Benefits
$25.00 per hour
Robust benefits package/opportunities for professional growth
Access to TNB-funded IT professional learning experiences, provided for all employees looking to earn current tech certifications
Mileage expenses paid
Requirements
One year minimum experience working in IT or tech industry
IT training in a recognized program, and/or an Associate's degree in computer-tech field preferred
Must have reliable transportation to travel to other satellite locations in the area
Knowledge of computer equipment & Windows 10 (required)
Google IT Support Professional Certification (preferred)
Ability to research and analyze complex problems
Ideal candidate characteristics: detail-oriented; solid communications skills (verbal & written); professional & positive attitude; customer-focused; genuine desire to learn; self-motivated; follows protocols and procedures; independent thinker; self-starter; team player
Responsibilities
You will serve our client at their location in Pembroke, MA
Uphold TNB's compassionate culture, dedication to sustainability, and commitment to serving our community
Help clients troubleshoot
Support end users via a ticketing system, email, or phone
Monitor ticket queue; determine priority-level based on SLAs and severity
Respond to all requests (internal and external) in a timely manner
Apply today:
If you are interested in joining our TNB team, please send your resume and a cover letter detailing why you wish to be considered for this position.
No phone calls, please.
TNB is proud to be an Equal Opportunity Employer. We hire the best talent regardless of gender, race, creed, color, national origin, ancestry, disability, marital status, age, sexual orientation, or veteran status. In addition, TNB promotes and supports a variety of diversity, equity, and inclusion initiatives and sustainability programs.
To learn more about Tech Networks of Boston, check out our website:
https://techboston.com/

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